Faq

Make sure everything is connected properly. If the issue does not resolve, please contact our helpline for immediate assistance.

For hassle-free payments, customers can use one of the following payment procedures:

• Pay online.
• Pay using credit/debit card over the phone.
• Auto debit for recurring payments.

Just follow the instructions:

How to change the APN settings

To change APN settings on an Android phone:

1. From the home screen, tap the Menu button.
2. Tap Settings.
3. Tap Mobile networks.
4. Tap Access Point Names.
5. Tap the Menu button.
6. Tap New APN.
7. Enter the necessary APN settings provided by your network provider.
8. Tap the back button or the home button to save the changes.

To change APN settings on an iPhone:

1. Open the Settings app.
2. Tap Cellular or Mobile Data.
3. Tap Cellular Data Options or Mobile Data Options.
4. Tap Cellular Data Network or Mobile Data Network.
5. Enter the necessary APN settings provided by your network provider.
6. Tap the back button or the home button to save the changes.

APN settings for both these devices are the same. Generally, all Androids have the same APN settings. They are as follows:

1. Settings
2. Connections or network & internet
3. Mobile Networks
4. Network Operator: HOME needs to be their chosen operator (If automatic is chosen, please have them select manually)
5. Preferred network mode/type: 4GLTE needs to be selected
6. Access Point Names: Press add or +
7. Name: PPWG Mobile
8. APN: pwg
9. MMSC: http://pwg.mmsmvno.com/mms/wapenc
10. Press the three dots in the top right-hand corner and select Save
11. Enable APN on the Access Point Names main screen
12. VoLTE calls: ensure it is enabled (should be listed in the mobile networks settings)
13. Power cycle and reattempt

Your SIM card won’t be pre-activated, so you’ll only start your billing cycle when you’re ready. We want you to enjoy every bit of the services you’re paying for, with no rush. Dive into your plan when it suits you best!

Got your SIM card? Simply pop it into your phone and give us a call at 1800-614-9707. We’ll handle the activation and get you up and running in no time!

If you want to keep your current phone number, no problem! Just give us a call at 1800-614-9707, and we'll make it happen.

Just choose a plan and give us a call on Customer Services Number 1800-614-9709. You can sign up online through our website, by visiting one of our retail stores, or by calling our customer service hotline.

We offer a range of services including voice calls, text messaging, data plans, mobile hotspot, and value-added services like entertainment bundles.

Yes, you can change your plan by logging into your account online, visiting a retail store, or calling customer service.

We offer various discounts for family plans and multiple lines. For details, please check our website or speak with a customer service representative.

If you’re experiencing connection issues, try restarting your device. If the problem persists, contact customer service for assistance.

We use industry-standard security measures to protect your personal information. For more details, refer to our privacy policy on our website.